Welcome to Ella Tow. We strive to provide you with the highest quality auto accessories, auto tech, and car exterior products. If you are not entirely satisfied with your purchase, we’re here to help with our refund and return policy.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund in form of cash.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our refund and return policy, please contact us at [email protected].
At Ella Tow, we are passionate about enhancing your driving experience by offering a diverse selection of products designed to elevate both the functionality and aesthetics of your vehicle.
